LiveTime Achieves AT&T Enterprise Certification for iPhone Compatible ITIL Service Desk and Help Desk Software
Newport Beach, CA (PRWEB) June 2, 2008 -- LiveTime Software, a leading provider of ITIL certified Service Management (http://www.livetime.com/webservicedesk/ServiceManager.html) and Help Desk Software (http://www.livetime.com/webservicedesk/Home.html), today announced it has achieved AT&T enterprise software certification for LiveTime Service Manager and Help Desk for the iPhone (http://www.livetime.com/webservicedesk/solutions/iPhone.html) ®.
The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T's wireless network.
Although not initially designed for business use, the iPhone has grown in popularity within the corporate market and LiveTime recognizes the need to verify its applications' performance on the mobile device as it gains market share. The certification allows field technicians and customers who use the iPhone, to feel confident when they log and manage service requests while on the road.
LiveTime provides true mobility for onsite incident, problem and change management. Direct access to LiveTime's Configuration Management Database (CMDB) provides technicians with real time infrastructure information when they work on support issues directly from the iPhone.
The on-demand service reports within LiveTime ensure management and technicians have up to the minute statistics over the AT&T networks, which guarantees adequate service delivery 24/7. LiveTime's built in search engine is fully accessible via the iPhone, and provides immediate access to existing knowledge articles, solutions, and the known error database in a matter of milliseconds for rapid request resolution in the field.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com.
###
Phone Resources:
Advantages Of VoIP Broadband Phone Service
There are many advantages of VoIP broadband phone service. Over the next couple of years phone over Internet will be the norm for most homes and businesses.
Cellular Phones – Things to Consider When Buying a Phone
Staying connected with a cell phone has become a way of life for most people. As a result, there are many types of cell phones on the market.
Telephone Options: Cell Phones, VoIP, And Standard Phone Lines
Ah, the almighty telephone?if only Alexander Graham Bell were here to see what has become of his wonderful invention! If it wasn?t amazing enough to be able to communicate by phone in the first place, now we?re doing so wirelessly from practically everywhere.
Cellular Phone Rental - A New Way To Use A Cell Phone
In today?s day and age, most of us are never without our cell phones. Tucked in our pockets, slipped into our purses, and never out of reach, the cell phone has delivered us to a higher, more efficient level of communication. But as we all know, cell phones and cell phone service come at a price. And for some, that price makes cell phone ownership cost-prohibitive. Luckily, the ability for cellular phone rental gives everyone the ability to use a cell phone regardless of their budget.
Call PC to Phone: The Magic of Making PC Calls
PC to Phone calls are now a feature which is increasingly becoming known to the common man and also to profit mustering (in terms of breaking fantastic records) organisations. This system has its reasons for being able to become so famous among human beings with some of the reasons being the high quality sound and also clarity which the user gets while making a call from PC to a phone to a friend living in a foreign country.
VoIP Broadband Phone Services Explained
VOIP stands for Voice Over Internet Protocol and it is the technology which makes it possible to make telephone calls over your broadband internet connection instead of through the traditional telephone network. There are a variety of telecommunications companies now providing VOIP phone services which allow you to make cheap or sometimes free telephone calls through your internet connection.
Making PC to Phone VoIP Calls over Dial-Up Internet Connections
There's a lot of hype these days surrounding Internet-based voice communications (VoIP) replacing traditional telephone service. Most of this revolves around companies such as Vonage who coin themselves as the 'Broadband Phone Company'.
Free PC to Phone Calls: Shrink The World With VoIP
Does the thought of phone bills gives you creeps? Do you still dread the post which may bring your phone bill? Then you surely need the VoIP telephony remedy as it is known to have given relief to numerous others like you smitten with communication expenses.
Worldwide Phone Services Launched for Fixed Phones, Mobile Phones, and VoIP
NAVEGO, Inc. announces the global launch of NAVEGO Worldwide Phone Services, providing flexibility and low rates for fixed and mobile phone lines, as well as dial-up and broadband voice-over IP.
Get a "Virtual Phone Number" - Eliminate Long Distance Charges with VoIP Phone Service
There's a revolution brewing in the telephone industry. But it's not the recent demise of AT&T or the failure of Worldcom.
The Fruits of Telecommunication and Smart Phone Labour: Blackberry vs IPhone
For those of us who can?t leave the office behind, the new range of smart phones for business are making it increasingly easy to be a workaholic For telecommunications the two models are fairly evenly matched, you can make and receive calls but with these multimedia devices you?ll want to be doing a lot more than that
Free PC to Phone Calls: The Computer is Now The Free Call Making Phone
The technology that is perhaps making headlines in the mediums being used by human beings is VoIP in the present era and the improvements that are being provided with this technology are wonderful enough to entice users all over the world to shift their tools of making phone calls using the VoIP technology.
Voip Broadband Phones - What Should You Know?
The expanded form of VOIP is Voice Over Internet Protocol. The most significant factor that affects the functioning of the VOIP phones is the Broadband Internet Connection, which is a high-speed internet connection and will be used for making and receiving phone calls. As there is a use of broadband internet connection in VOIP phones, they are also known as, "Broadband phones."
PDA Cell Phones - the New Generation of Wireless Phones
It's time you know what the latest technological gadget is. In fact, this new toy is buzzing everywhere nowadays.
IMVOCAL Launches Free VOIP Phone to PC International Calling Service
New service offers high quality international calling with no client download and IM based incoming call notification.